This article shows you where to find your Calyraen orders and how to read the status attached to each one, all from your account.
Where to check your order status
Your order history lives in your account. To see it:
- Go to /login and sign in with the email and password you used when you placed the order.
- Open /account to see your list of orders.
- Select any order to open its details and current status.
If you have not made an account yet, you can create one at /register. Use the same email you gave at checkout so your orders line up correctly.
What the common order statuses mean
The exact labels you see can change as your order moves along. Here is what the common ones generally point to:
- Pending: We have received the order and are confirming payment or details.
- Processing: Payment is confirmed and your order is being prepared.
- Awaiting stock: The product is not ready to ship yet. Many Calyraen machines, including Stratus, Vantage, Atlas, and Forge, currently show as out of stock, so a new order may sit here for a while.
- Shipped: Your order has been handed off for delivery.
- Completed: The order has been fulfilled.
- Cancelled: The order was stopped before shipping.
- Refunded: A payment was returned to you.
These are general meanings. Your order page always shows the real, current status, so treat that as the source of truth.
Where confirmation emails come from
When you place an order, Calyraen sends a confirmation to the email address on your account. Later updates, like a status change, go to the same address.
If you do not see a message:
- Check your spam or junk folder.
- Add Calyraen to your contacts so future emails land in your inbox.
- Confirm the email on your account is correct in /account.
You do not need to wait for an email to check progress. Signing in and opening your order is the fastest way to see where things stand.
If you still need help
If an order looks wrong, is missing, or is stuck, open a ticket at /support. Have your order number ready (you can copy it from /account), and add a short note about what you expected to see. That helps the team sort it out faster.