Computers and servers
Setup, repairs, warranty and parts.
Computer help
Support
How can we help?
Search the answers, browse by product, or talk to a real person. All three work.
Jump straight in
Get help with your thing.
Calyraen is a group of separate businesses. Get help across all of them, or pick the one you need.
CalyOS
The system, the apps and the updates.
CalyOS helpCalyCloud
Accounts, plans and sign-in.
Cloud helpPlatforms
Sellers, Creators and Labs.
Platform helpEntertainment
The console and the subscription.
Entertainment helpOrders and billing
Invoices, returns and shipping.
Order helpTwo ways to get unstuck.
Imagery in production
Do it yourself
The manuals and parts are yours
We publish the service manuals for every machine and sell the same parts our own technicians use. If you would rather open the case yourself, we would rather help you than get in your way.
Repairs and partsImagery in production
Let us handle it
A person picks it up
Open a ticket and someone who can actually fix it takes it on. No bots pretending, no scripts read at you, and your whole history stays in one place. You hear back within one working day, usually sooner.
Open a ticketThe quick ones.
What support is included?
All of it. Support comes with owning a Calyraen product. It is not a plan you buy on top.
How fast will I hear back?
A person replies to your ticket within one working day, and usually sooner.
Can someone else repair my machine?
Yes. We publish the service manuals and sell the same parts our technicians use, so any competent hand can do the work. See our repair commitment.
Where are my invoices?
In your account, under billing. Every order and every document is there, ready to download.
“Support is part of what you bought. It is not a plan we sell you afterward.”
Tell us what happened.
A sentence or two is plenty. A person reads every note and writes back within one working day. No ticket queue, no hold music.
No account needed to start. We only use what you type here to write back with a real answer.