This guide explains how to reset or reinstall Calyraen OS on your Stratus, Vantage, Atlas, or Forge machine, and how to decide which one you actually need.
Reset or reinstall: which one fits your problem
- A reset keeps Calyraen OS installed and lets you choose to keep or remove your personal files. It's a good fix for a slow machine, software that won't behave, or getting a device ready to hand off to someone else.
- A reinstall replaces the whole operating system from scratch. Use it when a reset won't finish, the machine won't boot, or support has told you to do a clean install.
Start with a reset. It's faster and lower risk. Move to a full reinstall only if the reset fails or support asks you to.
Back up your files first
A reset can remove your files, and a reinstall always does. Before you start:
- Copy documents, photos, and anything else you care about to an external drive or your own cloud storage.
- Write down the apps you'll need again, along with any license keys.
- Make sure you know your Calyraen sign-in details for /login.
Open recovery and run the reset
The exact screens depend on your device and Calyraen OS version, so follow the on-screen prompts rather than a fixed sequence.
- Save your work and close open apps.
- Open the recovery environment from system settings, or by restarting into recovery.
- Choose the reset (or reinstall) option and pick whether to keep or remove your files.
- Confirm, then leave the machine plugged in and powered on until it finishes.
The device may restart several times. That's normal.
What to expect afterward
Once it's done:
- Sign in again with your Calyraen account.
- Reinstall the apps you use and re-enter any license keys.
- Restore your files from the backup you made.
- Install available system updates before you get back to work.
If the machine still misbehaves after a clean reinstall, that can point to a hardware problem. Have your order number and serial number ready so support can look into it. You'll find order details when you sign in at /account.
If you still need help
Open a ticket at /support with your device model, serial number, and a short note on what happened. If it looks like a hardware fault, add photos and your order number so the team has what they need.