Calyraen
Every kind of information we hold, the reason we hold it, and the day it goes. Written plainly, so you can hold us to it.
Here is every category of data we hold, why we hold it, and the point where it gets deleted. No vague promise about "a reasonable period". When the reason for keeping something ends, we remove it, and that includes the copies sitting in our backups. If you would rather talk it through than read it, a real person is one message away.
Account details, orders, support notes: each one sits with us because there is a job it is doing right now. Sign-in needs your account. The tax office needs your invoices. Take the reason away and the data has no business staying.
The day a reason expires, deletion starts. Your live records go first, then the copies age out of our backups on their normal cycle. Nothing lingers in a forgotten folder because someone might want it one day.
“We delete by default. Keeping your data is the exception, and it always has a reason you can see.”
You do not have to wait for a reason to expire. At any point you can tell us to delete your data, and we will. Here is exactly what happens when you do.
Ask us to delete your data and this is the path it takes. No hoops, no hold music, no small print that quietly keeps a copy.
Send the word from your dashboard or in a message to support. You do not need to give a reason, and we will not try to talk you out of it.
Your data comes out of our active systems first, so it stops being used straight away. We confirm to you when it is done.
Backups exist to save you from a bad day, so they hold recent copies for a short while by design. Yours age out of that cycle right after, and then the deletion is complete everywhere.
Only the records the law makes us keep, like invoices, and only for as long as it says. Everything else is deleted, backups included.
Yes. Backups run on a rolling cycle, so a deleted item is never restored into them and ages out on its own. Once it does, it is gone from there too.
Yes. Ask from your dashboard or through support and we will send you everything we have on your account. It is your data, so it costs nothing.
No. We do not sell it, rent it or trade it. We hold what we need to run your account and help you, and nothing beyond that.
In European data centres, under European privacy law. If you want the detail, our other policies cover where your data lives and who can touch it.
Every Calyraen policy is written the same way: short, honest and checkable. Browse the others, or read the thinking behind how we build.
We value your privacy
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