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Kiosks and self-service

Self-order kiosk

A fixed ordering station your customers run themselves, built for quick-service and retail. It takes the order and the card on its own, sends the ticket straight to your kitchen display, and runs on the payment account you already hold.

Talk to engineering See all solutions
The problem

The queue is the order you lost.

At the busy hour, a counter takes one order at a time and the line does the rest. People who will not wait walk out. The ones who stay rush their order and forget the side that pays for the meal. And the staff member who could be making food is stuck reading a screen back across the counter. Adding a till means adding a person, and the person is the part you cannot hire. A kiosk changes the shape of the problem. Four screens take four orders at once. Each one is patient, offers the same add-ons every time, and takes its own payment. Staff move off the till and onto the pass, and the queue stops setting the limit on how many people you can serve.

Design targets

Numbers we build toward.

4 screens Orders taken at once, one attendant
+18 % Typical average check versus the counter
< 300 ms Touch to on-screen response
0 Card numbers stored on the kiosk
The system

One station, three jobs.

Imagery in production

Ordering surface

The screen the customer touches.

A 21.5 inch projected-capacitive panel reads ten touch points, even through gloved or wet fingers, and runs at 1080p behind bonded, anti-glare cover glass. At 400 nit the menu stays clear under shop lighting and a low sun through the window. The compute is a fanless chip running CalyOS Embedded in locked kiosk mode. There is no desktop, no browser and no way out of the ordering app, so a customer cannot reach the operating system, and the station returns to the menu on its own between orders. Brightness, standby hours and the attract loop are set per site from one place.

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Payment path

How the card is taken.

The payment bay holds a PCI-PTS certified reader, wired semi-integrated to the kiosk. The kiosk only ever sends the reader an amount and gets back an approved or declined result. The card number is encrypted inside the reader by point-to-point encryption and never enters the ordering app or your network. That is the whole point of the design. It keeps card data off the kiosk, holds your PCI assessment to the small SAQ that P2PE allows, and lets you keep the merchant account and the card rates you already negotiated. There is no cash path and no ATM, so there is nothing to empty or reconcile. Contactless EMV, chip-and-PIN, Apple Pay and Google Pay are all read by the same unit.

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Enclosure

The body around it.

The enclosure is folded, powder-coated steel with an IK08 impact-rated front, built to take a full trading day of hands, bags and trolleys without a fan to pull in grease and dust. The same head fits a bolt-down floor pedestal, a counter plinth or a wall bracket, so one product covers a drive-thru vestibule, a deli counter and a lobby. The face is a single flat pane that wipes clean between customers and meets an IP54-class front seal against splashes and cleaning spray. Cable entry and the payment bay lock behind the service door. Colour and vinyl are set to your brand at build.

Configured hardware

Selected and integrated.

Every part is chosen and set up for all-day self-service. This is a kit, not a parts list.

Imagery in production
Screen & compute

21.5 in ordering terminal

PCAP 10-point

Projected-capacitive 1080p panel, 400 nit anti-glare cover glass, and a fanless chip running CalyOS Embedded in locked kiosk mode.

Request datasheet
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Screen & compute

27 in tall-format option

Portrait 1080p

A larger portrait panel for a fuller menu and a lower, ADA-reachable touch zone, on the same compute and software as the 21.5 inch.

Request datasheet
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Payments

Semi-integrated reader bay

PCI-PTS, P2PE

Mounting and wiring for a PCI-PTS certified contactless and chip reader, point-to-point encrypted and linked to your own acquirer.

Request datasheet
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Enclosure

Floor, counter and wall bodies

IK08 steel

Powder-coated steel enclosure in three mounts, with a wipe-clean flat face, an IP54-class front, a lockable service door and tidy cable management.

Request datasheet
Imagery in production
Software

CalyOS Embedded kiosk stack

Onboard

Locked kiosk mode, remote menu and price push, POS and KDS integration, fleet health reporting and unattended recovery.

Request datasheet
“A kiosk earns its place when it takes the order and the payment on its own and hands your staff back to the food.”
The Calyraen kiosk team
What is included

In the box.

The parts that turn a screen into a working kiosk, set up before it ships.

Set up for you

Configured

Each kiosk arrives with your menu, your prices and your payment link already loaded and tested. Not a blank screen and a manual. It boots into your branded attract loop, checks in to the fleet dashboard the first time it powers up, and is ready to take an order the moment it is bolted down.

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Thermal receipt printer

An 80 mm cutter printer for order numbers and receipts, refilled from the front.

POS and KDS link

Orders push straight to your point of sale and onto the kitchen display. No re-keying.

Your own acquirer

Wire the reader to the merchant account you already hold and keep the card rates you have.

Assisted ordering

Audio guidance, a high-contrast mode and a reachable touch zone, so anyone can order on their own.

Questions

The things people ask.

Do I have to switch card processor?

No. The reader wires to the merchant account you already hold, so you keep the card rates you negotiated. The kiosk only sends it an amount and reads back an approved or declined result.

How much of PCI do we take on?

As little as the design allows. Card numbers are encrypted inside the reader by point-to-point encryption and never touch the kiosk or your network, which holds your assessment to the small SAQ that P2PE permits.

Does it take cash?

No. There is no cash path and no ATM, so there is nothing to empty, count or reconcile at the end of a shift.

Where can it stand?

The same head fits a bolt-down floor pedestal, a counter plinth or a wall bracket. One product covers a drive-thru vestibule, a deli counter and a lobby.

Can everyone use it on their own?

Yes. Audio guidance, a high-contrast mode and a lower, reachable touch zone let a customer order without help, and the 27 inch tall-format option lowers that touch zone further.

Ready when you are

Put the queue behind a screen.

Tell us your menu, your counter and your card processor, and we will spec the kiosk around them.

Talk to engineering See all solutions
How it *works*

One order, start to pass.

A customer walks up, builds exactly what they want without a queue, pays on the card in their pocket, and the ticket is on the kitchen display before they have pocketed the receipt. Here is each step and what happens behind it.

The *journey*

From wake to collect

  1. Wake

    The attract loop invites a touch; one tap opens the menu at the top category. Dwell time and idle return are tuned so the screen is never mid-order when the next person arrives.

  2. Build

    Categories, modifiers and combos with photos and allergen tags. Every add-on prompt is a chance to upsell, offered the same way every time without a staff member having to remember.

  3. Pay

    The total goes to the reader, the customer taps or inserts, and the reader returns an approval. No cash, no drawer, no card data on the kiosk.

  4. Fire

    On approval the order posts to your POS and drops onto the kitchen display as a ticket, with a collection number printed for the customer.

  5. Collect

    The kitchen works the KDS queue and calls the number. The kiosk has already reset to the attract loop for the next order.

Under the *hood*

Wired into what you already run.

Imagery in production
Menu & content

One menu, pushed to every screen

Categories, prices, photos, modifiers and out-of-stock flags are edited once and pushed to the whole estate over the air. A price change or a limited-time item lands on every kiosk within minutes, and a sold-out item greys out the moment the kitchen marks it, so a customer is never sold what is not there.

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POS & kitchen

The ticket lands on your KDS

The kiosk talks to your point of sale and kitchen display over a documented API, so a self-ordered ticket routes exactly like a counter order. Order numbers, modifiers and course timing carry through, and reporting stays in the POS you already reconcile against, not a second silo.

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Fleet & uptime

Every kiosk reports in

Each unit reports power, network, printer paper, reader status and app health to one dashboard. A jammed printer or an offline reader raises an alert before a customer meets it, and a kiosk that loses power recovers straight back into the ordering app on its own.

How the station is *supplied*.

CalyOS Embedded, locked kiosk mode
< 20 W Idle draw, fanless and silent
Yours Own acquirer, own card rates
P2PE Card data never on the kiosk
“We put four kiosks along the wall and kept the same crew. Lunch throughput went up about a third and the team is on the pass instead of the till.”
Operations manager, a quick-service chain
Payments & *accessibility*

Your rails, reachable by all.

The kiosk takes a card on the account you already hold, keeps card data off the machine so your compliance stays light, and is built so a customer who cannot see the screen or reach the top of it can still order without help. None of that is an add-on.

How it *pays*

Yours, and open to everyone.

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Acquiring

Link your own acquirer

There is no locked-in payment processor and no revenue share on your takings. The reader wires to the merchant account and acquirer you already use, so you keep the card rates you negotiated. It reads contactless EMV, chip-and-PIN and NFC wallets like Apple Pay and Google Pay. There is no cash acceptor and no ATM, so nothing has to be filled, emptied or reconciled at close.

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PCI scope

Card data never touches the app

The reader is PCI-PTS certified and wired semi-integrated. The kiosk sends it an amount and receives back only an approved or declined result and a token; the full card number is encrypted inside the reader by point-to-point encryption and never enters the ordering app, the kiosk operating system or your store network. That keeps your assessment to the small SAQ that a P2PE setup allows, instead of putting the whole estate in scope.

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Accessibility

Built to EN 301 549 and ADA

The touch zone sits inside the ADA forward-reach range, between 15 and 48 inches from the floor, with the 27 inch portrait body for a lower entry point. A 3.5 mm jack takes a headset for private audio navigation, the interface reads aloud and can be driven step by step without sight of the screen, and a high-contrast, large-text mode meets EN 301 549 contrast ratios. Modifiers and prices are spoken, not just shown.

Assessed *against*

Held to a standard

Real rules for a machine that takes payment and food orders in public.

Payments

PCI-PTS and P2PE

A certified reader and point-to-point encryption keep card data off the kiosk and your PCI assessment to the small SAQ that allows.

Accessibility

EN 301 549 and ADA

Reach range, headphone audio navigation, screen reading and high-contrast mode so a customer can order alone, not queue for help.

Food info

Allergens on every item

Each menu item and modifier carries its allergen tags on screen, so the fourteen major allergens are declared at the point of order, not on a laminate by the door.

Payment *questions*

The things buyers ask.

Whose merchant account takes the money?

Yours. The reader wires to the acquirer and merchant account you already hold, so takings land where your counter takings do and you keep your negotiated card rates. We do not sit in the payment flow or take a cut.

How small does our PCI scope get?

With the semi-integrated P2PE reader, the card number is encrypted in the reader and never reaches the kiosk or your network, so a typical estate qualifies for the reduced SAQ P2PE. We give your assessor the design evidence for it.

Can someone who cannot use the touchscreen still order?

Yes. A headset in the 3.5 mm jack drives the whole menu by audio, the interface reads items and prices aloud, and a high-contrast large-text mode is one tap away. The reachable touch zone and the portrait body meet ADA and EN 301 549.

Does it take cash?

No. The kiosk is card and contactless only by design, which removes the cash-handling, the ATM-style safe and the reconciliation, and keeps the enclosure sealed and simple. Keep one staffed till for cash customers if you need it.

Specify it with *us*

Bring your acquirer.

Send us your POS, your kitchen display and your card processor and we will confirm the integration and the PCI path before you order. Nothing is a surprise on install day.

Talk to engineering OEM & ODM
Support you can *count* on
Next day Advance-replacement unit on a fault
< 4 hr Remote support response in trading hours
10 yr Spares and signed firmware held
0 Per-order or per-seat licence fees
From order to *live*

Rolled out in five.

  1. Site survey

    We confirm floor space, power, network and the reach and sightlines for each kiosk, and agree floor, counter or wall mounting per position.

  2. Install

    Enclosures are bolted or bracketed and cabled, usually in a single visit after close, with no trading time lost.

  3. Integrate

    Your menu and prices are loaded, the reader is linked to your acquirer, and the POS and KDS connection is tested with real test orders end to end.

  4. Go-live

    The estate is switched to your branded attract loop and watched live through the first trading day, with an engineer reachable in real time.

  5. Aftercare

    The fleet reports to one dashboard, faults raise alerts before customers meet them, and a spare ships next day if a unit ever fails.

Looked *after*

Day one onward

One number

Owned

The people who built the kiosk are the people who answer. Support is one line to Calyraen engineers who can see the same fleet dashboard you do, push a fix or a menu change over the air, and dispatch a replacement unit without a chain of resellers in between.

Imagery in production

Install and fit-out

Survey, mounting and cabling handled by our team, out of trading hours.

Live fleet monitoring

Power, network, printer and reader health watched from one dashboard, day and night.

Advance replacement

A configured spare ships next day on a hardware fault, loaded and ready to bolt in.

One support line

Straight to Calyraen engineers who can push menu, price and firmware changes remotely.

The *difference*

Owned, not rented.

CalyraenThe usual
Payment processor Your own acquirer and rates Their processor, a cut of takings
Card data and PCI P2PE reader, reduced SAQ Card data through the app, full scope
Software cost Bought once, no per-order fee Monthly per-kiosk subscription
POS and KDS Integrated to what you run A second system to reconcile
Support Our own engineers, one line A reseller chain
Lifespan Spares and firmware, 10 years Replace when the app is dropped
“Install was one night after close. Next morning three kiosks were live on our own card processor and the tickets just showed up on the kitchen screen.”
Franchise operator, a coffee and bakery group
The *resources*

Read before you buy.

Briefs, the technical guides and real deployments, each one openable for the detail.

Brief
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Solution brief

The one-page case for kiosks.

2 pages For decision makers
Brief
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Solution brief

The one-page case for kiosks.

2 pages For decision makers

A two-page summary: the queue problem, the design targets, what a kiosk changes about throughput and average check, and the ownership model on your own acquirer. Written for the person who signs off, not the person who integrates.
White paper
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Payments and PCI scope guide

How the card path keeps you light.

12 pages For finance and security
White paper
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Payments and PCI scope guide

How the card path keeps you light.

12 pages For finance and security

The semi-integrated P2PE design in full: what data the kiosk sees and does not, why the setup qualifies for the reduced SAQ, how the reader links to your acquirer, and the evidence your assessor will want. Includes the certification list for the reader and the encryption.
White paper
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POS and KDS integration guide

For your own engineers.

18 pages For integrators
White paper
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POS and KDS integration guide

For your own engineers.

18 pages For integrators

The ordering and kitchen API, how a self-ordered ticket maps to a POS order and a KDS route, menu and price sync over the air, out-of-stock handling, and the fleet health endpoints, so integration can be scoped before purchase.
Use case
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Lunch-rush QSR

Four kiosks, same crew.

Sitequick-service Roleorder deflection
Use case
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Lunch-rush QSR

Four kiosks, same crew.

Sitequick-service Roleorder deflection

A quick-service unit at a transport hub put four kiosks along one wall and kept its counter crew on the pass. At the noon peak, four orders are taken at once instead of one, the queue that used to reach the door clears, and average check rises as every combo and add-on is offered the same way each time.
Use case
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Grocery deli and click-collect

Order at the door, collect at the counter.

Siteretail grocery Rolemade-to-order
Use case
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Grocery deli and click-collect

Order at the door, collect at the counter.

Siteretail grocery Rolemade-to-order

A supermarket food-to-order counter used kiosks so shoppers build a sandwich or a hot box without holding the single deli attendant, who now only assembles. Allergen tags on every item cover the food-info duty on screen, and the ticket drops straight to the prep display.
Use case
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Venue concessions

Peaks between the acts.

Sitecinema and venue Rolesurge ordering
Use case
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Venue concessions

Peaks between the acts.

Sitecinema and venue Rolesurge ordering

A multi-screen cinema fielded kiosks in the lobby to take the surge when films let out together. Contactless keeps each order to seconds, no cash means no drawer to slow the line, and the kitchen display sequences popcorn and hot food so nothing is made before it is paid for.
Request the *files*

Take it to your team.

Sent on request in PDF, no form-wall or sign-up.

Self-order kiosk datasheet Datasheet PDF, on request POS and KDS integration guide Integration PDF, on request Payments and PCI scope guide White paper PDF, on request
The *price* model

You own it outright.

There is no per-order fee, no per-kiosk subscription and no cut of your takings. You buy the configured kiosk, the enclosure and the CalyOS Embedded stack once, and they are yours, with signed firmware updates included through the support term. Because the reader wires to the acquirer you already hold, the card rates stay yours too. The payments guide lays out the total cost against your order volume and site count, so procurement sees the whole figure, not a headline price with a meter running behind it.

Specify it with *us*

Take the queue out.

Tell us your sites, your POS and your card processor and we will come back with a configuration, a PCI path and a rollout plan. You will own what we install.

Talk to engineering See all solutions

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