Calyraen designs and builds its own computers, writes the operating system that runs on them, and will sell and support them through this website. We want people with disabilities to be able to use all of it. This statement explains the standard we work to, how far we have got, where we know we fall short, and what to do if something here stops you.

We would rather describe an unfinished job honestly than claim a standard we cannot prove.

Last updated: 25 July 2026

What this statement covers

It covers:

• the website at calyraen.com, including the pages you are reading now, the account area, the help centre, the contact and support forms, and the checkout;
• CalyCloud, our browser based service for managing Calyraen machines;
• the customer support we provide through this site;
• our consumer computers (Atlas, Vantage and Stratus) and CalyOS Desktop, once they go on sale.

It does not cover:

• websites and services run by other companies that we link to;
• content supplied by other people and shown on our pages, such as video or maps hosted elsewhere.

Forge servers, CalyOS Server, CalyOS Edge, CalyCloud and our embedded and edge machines are aimed at businesses rather than at consumers, so the consumer product rules described below do not apply to them in the same way. We design them to the same principles, and the feedback route on this page is open for them too.

Nothing is on sale yet. The catalogue is empty while we finish building, so no order has been placed and no machine has shipped. When a product goes on sale, accessibility information for that product will be provided with it, and we will update this page.

The law we work to

The European Accessibility Act

The European Accessibility Act is Directive (EU) 2019/882. In the Netherlands it is implemented by the Implementatiewet toegankelijkheidsvoorschriften producten en diensten, which has applied since 28 June 2025. Calyraen is established in the Netherlands, so that is the law that binds us, and it applies to what we sell across the EU.

Two things we do fall inside it:

• E-commerce services. Selling to consumers through a website. That is this site.
• Consumer computers and their operating systems. General purpose computer hardware sold to consumers, and the operating system that runs on it.

The Act lets very small service providers, meaning a business with fewer than ten people and a yearly turnover or balance sheet total of no more than two million euro, out of the service requirements. Whether or not that exemption applies to us, we do not treat it as a reason to skip the work.

WCAG 2.1 level AA and EN 301 549

Our technical target for the website is the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. That is the standard used by EN 301 549, the European standard for the accessibility of ICT products and services, and it is what a regulator will measure a site like ours against.

WCAG 2.1 AA is what we design and test against. It is not a certificate, and we do not hold one.

The public sector accessibility rules, Directive (EU) 2016/2102 and the Dutch Tijdelijk besluit digitale toegankelijkheid overheid, do not apply to us, because we are not a public body. We work to the same standard anyway.

Conformity status

This website is partially conformant with WCAG 2.1 level AA. Partially conformant means some parts of the content do not fully meet the standard.

Here is exactly what sits behind that sentence:

• The assessment is our own. It is a self assessment, carried out by the people who build the site.
• We have not had an independent accessibility audit and we hold no third party conformance report. If we commission one, we will publish the result on this page, including the criteria we fail.
• The most recent review we carried out was on [date of last accessibility review]. The next one is planned for [date of next planned review].
• We check some things with automated tools and some by hand, using a keyboard and a screen reader. Automated tools only catch part of the picture, so we do not treat a clean scan as proof of anything.

We are not claiming full conformity, because we cannot prove full conformity. That is a statement of what we have actually tested, and no more.

What we have done so far

• Keyboard navigation. You should be able to reach and operate links, buttons, menus and form fields with the keyboard alone, without a mouse or trackpad, and we aim to keep the focus indicator visible so you can see where you are.
• Colour contrast. We aim for text and important interface elements to have enough contrast against their background to stay readable.
• Appearance. The site is built so that text stays readable in whichever light or dark appearance it is shown in.
• Semantic structure. We use real headings, landmarks and page structure, so assistive technology can present the content in a sensible order and let you jump between sections.
• Text alternatives. We aim to describe images and other non-text content that carries meaning, so the information is available if you cannot see the image.
• Reduced motion. If your device or browser asks for reduced motion, we aim to honour that and drop or limit animation that is not needed.
• Plain language. We try to write in short sentences, keep layouts predictable, and make forms and error messages say what is actually wrong and how to put it right.

How the site is built, and what it needs

The site is built with standard HTML, CSS and JavaScript. Some parts, in particular the account area, the support forms and the checkout, need JavaScript to be switched on to work.

We aim to support current versions of the common browsers on desktop and mobile, used with the screen readers and magnification tools that ship with those platforms. We have not tested every combination, so we cannot promise that every pairing behaves correctly. If yours does not, tell us and we will look at it.

Known limitations

We do not want to over-claim. These are the areas where we know, or strongly suspect, that we do not yet meet the target:

• Software we did not write. The shop, account and checkout parts of this site are built on third party e-commerce software. We can change a great deal of it and we do, but some of what a screen reader meets during sign-in and checkout comes from code we did not author. Where we cannot fix something ourselves, we patch what we can, raise the rest upstream and look for a workaround.
• Older pages. Pages written before our current standards, or not reviewed recently, may not match newer work.
• Complex components. Menus, accordions, tabs, sliders, the cookie banner and forms with live validation are the hardest things to get right, and they may not behave correctly with every combination of browser and assistive technology.
• Documents and media. Downloadable files, specification sheets, diagrams and video may vary in quality. Video may not always have captions, a transcript or an audio description.
• Third party content. Embedded content from other services may not meet the standard and is not always within our control.
• Imagery and decoration. Some decorative and placeholder imagery on the site has not been checked for contrast against the text that sits over it.
• Support channels. Support currently runs through the contact form and email. We do not yet offer a text relay service or a sign language route. If neither the form nor email works for you, say so and we will find another way to deal with your request.

If you hit a problem that is not on this list, we still want to hear about it. Reports find the things we have missed and help us decide what to fix first.

Disproportionate burden

The Act allows a company to argue that a requirement would be a disproportionate burden, or that meeting it would change the basic nature of the product. We are not relying on that argument for anything on this site today. If we ever do, we will name the part it applies to, say why, and say what we offer instead.

Our products and CalyOS

Our computers are not on sale yet, so there is no shipped product to report on. We are not going to list assistive features we have not built.

What we will do before a consumer product goes on sale:

• publish accessibility information for that product, covering the physical machine, its controls, ports and labelling, its packaging and its setup instructions;
• publish, for CalyOS Desktop, what the operating system supports and what it does not, rather than a general claim;
• provide user documentation in a format that works with assistive technology.

CalyOS ships on Calyraen hardware. It is not sold on its own, so its accessibility will be reported together with the machine it comes on.

CalyOS Server and CalyOS Edge are business editions. We hold them to the same design principles, but the consumer requirements above do not apply to them in the same way.

Ask for something in another format

If you need something from this site in a different form, ask us. Examples include plain text, larger print, a document read out to you, a written summary of a video, or a person walking you through a task by email or on the phone.

Tell us what you need and, if you can, which page or product it relates to. There is no charge, and we will not ask you to explain or prove your disability.

This statement itself is available in writing on this page, and we will read it out or send it in another accessible format if you ask. We will keep it available for as long as we offer the service.

To make a request, contact us or write to [accessibility contact address].

Report a barrier

If any part of this website, or later any of our products, is difficult or impossible for you to use, tell us. Useful details are:

• the page or feature where the problem happened, a link or a description is fine;
• what you were trying to do;
• what happened, or what stopped you;
• the device, browser or assistive technology you were using, if you are comfortable sharing that.

You do not need all of that. A short note is enough.

How to reach us

• Through our contact page or the Help Centre.
• By email to [accessibility contact address].
• By post to [registered address].
• By phone on [support phone number].

What happens next

• We will acknowledge your report within [number] working days.
• We will give you a substantive answer within [number] working days.
• If a fix will take longer than that, we will tell you roughly how long, and offer another way to get the task done in the meantime.
• We keep a list of reported barriers and use it to decide what to fix first. Anything that stops someone finishing a task, such as signing in, buying or getting support, goes to the front of that list.

If you contact us about a barrier, we handle your details as set out in our Privacy Policy. We only use them to answer you and to fix the problem.

If you are not happy with our answer

You do not have to accept our response, and you do not have to come to us first. These routes are open to you.

The Dutch regulators

The Implementatiewet toegankelijkheidsvoorschriften producten en diensten gives supervision to several authorities, depending on what the complaint is about.

• This website, the webshop, your account and checkout. The Autoriteit Consument & Markt (ACM) supervises the accessibility of e-commerce services. You can report a problem through ConsuWijzer, ACM's information desk for consumers, at acm.nl and consuwijzer.nl. ACM can investigate, order a company to put things right, and impose fines.
• Our computers and the operating system on them, once they are sold. The Rijksinspectie Digitale Infrastructuur (RDI) supervises products under the Act, including consumer computers and their operating systems. You can report a problem at rdi.nl.

A regulator can act on a single report or on its own initiative. It does not cost you anything to report.

If you live in another EU country, you can also report the problem to the market surveillance or enforcement authority for the European Accessibility Act in your own country. Authorities across the EU work together on complaints of this kind.

Equal treatment

Dutch equal treatment law for disability and chronic illness, the Wet gelijke behandeling op grond van handicap of chronische ziekte, also covers the offering of goods and services. If you believe you have been treated unequally because of a disability or a chronic illness, you can ask the College voor de Rechten van de Mens, the Netherlands Institute for Human Rights, to examine your case and give a ruling. It is free, you do not need a lawyer, and although its rulings are not binding they carry real weight.

The courts

You can also take the matter to court. As a consumer in the EU you can normally bring a claim in the courts of the country where you live. Nothing on this page limits a right you have under Dutch or EU law.

How we test and review

We check accessibility as part of normal work rather than only when someone complains. That means reviewing new and changed pages before they go live, testing with a keyboard and with a screen reader where we can, running automated checks, and going back to known issues.

Feedback from people who use the site counts for more in that process than any tool we run. When a report tells us something a scan did not, we treat that as the more reliable signal.

As the standard, the tools and our own products change, this page and our practice will change with them. We will update the "Last updated" date whenever we make a meaningful change.

Who is responsible for this statement

Calyraen, [legal entity name], [registered address], the Netherlands. Registered with the Kamer van Koophandel under [KvK number]. VAT identification number [BTW-nummer].

Accessibility contact: [accessibility contact address].

This statement was prepared on 25 July 2026 under Article 13 and Annex V of Directive (EU) 2019/882, as implemented in the Netherlands by the Implementatiewet toegankelijkheidsvoorschriften producten en diensten, and it forms part of the information we provide with our services.