Track your repair.
See where your machine is, from the day it reaches us to the day it lands back on your desk. Your reference tells you the rest.
Enter your reference.
Type the reference from your confirmation email and the repair desk brings up the latest on your machine. No account, no queue music.
Lost the reference? Message us anyway and we will find it from your name and order.
Where your repair is.
Six stages, and a note from us at each one. No wondering, no chasing.
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Received
It reached us safely, and you get a confirmation the same day.
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Diagnosed
We work out what went wrong and what it takes to put it right.
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In repair
The work is under way at the bench.
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Quality check
It gets tested properly before it leaves us.
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On its way back
Boxed and shipped, with tracking you can follow.
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Delivered
Back in your hands, ready to pick up where you left off.
A note at every step.
You never have to ask where things stand. When your repair moves from one stage to the next, a short note goes out so you can watch it happen. If we hit something we did not expect, you hear it from a person, not a status bar.
Asked and answered.
Where do I find my repair reference?
It is in the confirmation email we sent when your machine reached us. If you booked the repair with us directly, it is on that paperwork too.
What happens at the diagnosis stage?
We open the machine, find the real cause and work out what it takes to fix. You get the plan in plain words before any work goes ahead.
Will you tell me before there is a cost?
Yes. If a repair will cost anything, we tell you first and wait for your go-ahead. Nothing chargeable happens behind your back.
How long will my repair take?
It depends on the fault and the parts it needs, so we give you a realistic estimate at the diagnosis stage instead of a guess up front.
Can I talk to a person about it?
Any time. The repair desk is our own team, and they can pull up your repair and walk you through it.
“A repair should be as quiet and honest as the machine it fixes. You always know where it is, and you never pay for a surprise.”
Rather talk it through?
Reach the repair desk
A real person can look up your repair, explain the diagnosis and answer anything the status page leaves out.
Contact supportSomething else on your mind
Guides, parts and answers for every Calyraen machine sit in one place, whether you are mid-repair or just planning ahead.
Open supportStill not sure?
Tell us what happened and we will point you to the fastest way to get your machine working again.