Safe rooms, fair pay
People on the line work reasonable hours in a safe building, get paid a fair local wage on time, and are there by choice. No forced work, no children.
Our commitments
Policies
What we ask of our suppliers.
The people who build our machines work in safe rooms and get paid fairly. We can name where the parts inside come from. And we keep the right to check, in person, whenever we choose. This is what a factory agrees to before it builds a single thing for us.
Why this exists
A machine is only as honest as the factory behind it.
You buy a computer so you can stop thinking about it. We think the same should be true of how it was made. So we do not hand a design to the cheapest bidder and look away. We write down what we expect, we ask the factory to sign it, and we go and see for ourselves. What follows is that agreement, in plain words.
Three things we ask, every time.
Every factory that builds for us signs up to the same three things. There is no exception for a lower price.
Parts we can trace
We want to know where the metals, plastics and boards come from. If a source cannot be named, it does not go into a machine we sell.
We get to check
The agreement lets us visit, read the records and talk to workers. Sometimes we book it in. Sometimes we just turn up.
Imagery in production
Not just on paper
We go and look.
A signed code is a starting point, not proof. So our people visit the factories that build for us, walk the floor and read the records. What we learn on those visits decides who we keep buying from.
See our commitmentsWhat happens if a supplier falls short.
Most problems are fixable, and we would rather fix them than walk away on the first mistake. But the path is the same every time, and it has an end.
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We find it
A visit, a record that does not add up, or a worker who speaks to us. However it surfaces, we write down exactly what is wrong and hand it to the factory. No vague warnings.
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We agree a fix, with a date
The factory tells us how they will put it right and by when. We settle the plan together, and the date is real, not open-ended. Anything that puts people at risk gets fixed straight away.
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We check it stuck
We go back and confirm the change held, rather than taking their word for it. A fix that quietly slips back is treated as no fix at all.
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We part ways if it does not move
If a factory will not fix a serious problem, or hides it, we stop placing orders and take our work elsewhere. No one's price is low enough to buy back a room that is not safe.
It starts before the first order.
Imagery in production
Before we buy
The factory signs the code first
No factory builds for us on a handshake. They read the standard, agree to it in writing and open their doors to a first visit. If any of that is a problem, we have our answer early.
Read our policiesImagery in production
For as long as we buy
The right to check never lapses
Signing once is not a pass forever. For as long as a factory builds for us, we keep the right to visit, read the records and talk to the people on the line. The agreement holds until the last order ships.
“We will not buy a machine at a price a person had to pay for. If a factory cannot build it safely and fairly, we would rather it was not built.”
The things people actually ask.
Do you really turn up without warning?
Yes. Some visits are booked so the right people are there to answer questions. Others are not, because a factory expecting you behaves differently from one that is not. Both kinds are written into the agreement.
What if a factory fixes the problem?
Then we carry on working with them, which is the outcome we want. Most issues are honest and fixable. We only walk away when a serious problem is ignored or hidden.
Can a worker contact you directly?
Yes, and it will not cost them their job. The agreement protects anyone who raises a concern with us, and we follow up on what we hear.
Does this cover the parts, or just the final assembly?
Both, as far back as a factory can trace. We ask about the sources of the metals, plastics and boards, not only the plant that screws the machine together.
Will you name your suppliers?
We share how we choose and check them here. As the picture gets fuller, this page and our commitments page are where we will keep it current.
Keep reading
The rest of how we work.
This is one of the promises we hold ourselves to. The others live alongside it, written in the same plain language.