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Kiosks & self-service

Handheld POS

A rugged, staff-held terminal that takes the till to the customer. Chip and contactless payment, a real barcode scanner and live stock, in one sealed body that survives a shift on a hard floor.

Talk to engineering See all solutions
The problem

Queues

A fixed counter can only serve one customer at a time, and every extra second in the line is a sale that walks out of the door. At a Saturday peak the queue backs past the fixtures, staff are pinned behind a till they cannot leave, and the stockroom question, do you have this in a medium, means a walk to a back-office PC. Consumer phones in a card sleeve crack in a month of drops, lose the session when the battery dies mid-transaction, and put card data on a device no auditor will sign off. What the floor needs is a terminal a colleague can carry all day, take a payment anywhere, scan an item and read its stock on the spot, and drop on concrete without a cracked screen or a lost sale.

Design targets
1.8 m Drop to concrete, powered on
12 h Shift on one battery pack
< 1 s Contactless tap to approved
IP65 Sealed against dust and rain
The terminal

One body, three jobs.

Payments, scanning and a body that lasts the shift. Each part closes a gap a phone-and-sleeve setup leaves open. Open a part for what it does and how far it goes.

PCI to the counter
Imagery in production

Payments

Chip, contactless and mobile wallets

EMV L1, L2 and L3 chip and PIN Contactless NFC, Apple Pay and Google Pay PCI-PTS 6.x reader, P2PE encryption
PCI to the counter
Imagery in production

Payments

Chip, contactless and mobile wallets

EMV L1, L2 and L3 chip and PIN Contactless NFC, Apple Pay and Google Pay PCI-PTS 6.x reader, P2PE encryption

A PCI-PTS 6.x approved reader sits inside the same body as the screen and scanner, so a colleague takes chip, contactless and swipe without carrying a second device. Card data is encrypted at the read head under point-to-point encryption, so clear card numbers never touch the operating system or your network. Without it, a card sleeve on a phone puts the transaction on a device no acquirer will certify, and every drop risks the reader. With it, the tap-to-approved path runs under a second, the terminal is EMV L1, L2 and L3 certified, and the same unit handles a refund, a partial and a tip. The payment stack is identical across every model in the range.
Reads what a camera cannot
Imagery in production

Scan and stock

A real imager, not a phone camera

2D imager, 1D and 2D, QR and damaged codes Scan to 40 cm, wide field, aim assist Live stock and price lookup on the tap
Reads what a camera cannot
Imagery in production

Scan and stock

A real imager, not a phone camera

2D imager, 1D and 2D, QR and damaged codes Scan to 40 cm, wide field, aim assist Live stock and price lookup on the tap

A dedicated 2D imaging engine reads 1D and 2D barcodes, QR and codes that are crushed, curved or under shrink wrap, at the pull of a side trigger. It focuses and decodes in well under a second where a phone camera hunts and fails. Every scan hits your inventory system live, so a colleague on the floor answers is this in stock, in a medium, at the other branch, without walking to a back-office PC. Price checks, click-and-collect picks and goods-in receiving run on the same engine. The imager is bore-sighted and hardware-triggered, so it works in gloves and in a cold store where a touchscreen scan will not.
Survives the floor
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Rugged body and battery

Sealed, dropped and hot-swapped

MIL-STD-810H, 1.8 m drop, IP65 Hot-swap shift battery, session held on swap -10 to 50 C operating range
Survives the floor
Imagery in production

Rugged body and battery

Sealed, dropped and hot-swapped

MIL-STD-810H, 1.8 m drop, IP65 Hot-swap shift battery, session held on swap -10 to 50 C operating range

The body is sealed to IP65 against dust and rain and tested to MIL-STD-810H, including repeated 1.8 m drops to concrete and a tumble cycle, so a dropped terminal keeps trading instead of going to a repair pile. The battery is a hot-swap shift pack. A small internal reserve holds the session and the open transaction for up to 60 seconds while a colleague clips in a fresh pack, so a flat battery at a Saturday peak costs a swap, not a lost sale or a re-login. The same sealed chassis and swap mechanism carry across the range, so a fleet shares one set of spares.
Solution optimized products

Configured for the floor.

Every part chosen and integrated for staff-held selling, line-busting and stock on the move.

Imagery in production
Terminal

Rugged handheld terminal

IP65, 1.8 m class

Sealed magnesium and elastomer body, 6 inch strengthened-glass display readable in daylight and usable in gloves, hot-swap shift battery, Wi-Fi 6 and optional 5G.

Request datasheet
Imagery in production
Payments

Integrated PCI reader

PCI-PTS 6.x, P2PE

Chip, contactless NFC and swipe in one head, EMV L1 to L3 certified, point-to-point encryption from the read head, tactile and audio accessible PIN entry.

Request datasheet
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Scanning

2D imaging engine

Reads to 40 cm

Hardware-triggered 2D imager, decodes 1D and 2D, QR and damaged or wrapped codes, wide aiming field and aim assist, glove-friendly side trigger.

Request datasheet
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Software

CalyOS Embedded POS build

Locked and managed

Single-purpose CalyOS Embedded image, kiosk-locked to the POS app, zero-touch enrollment, remote update and full-disk encryption, managed from one console.

Request datasheet
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Terminal

Charge and swap dock

Multi-bay

Multi-bay dock charges terminals and spare shift batteries together, so a store rotates a charged pack onto the floor and drops the flat one to charge without a terminal leaving service.

Request datasheet
What is included

In the box.

Ready to trade

Staged

Every terminal arrives enrolled to your console, locked to your POS app and joined to your Wi-Fi, so a store unboxes it, signs in and sells. No imaging bench, no per-device setup, no back-office PC.

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PCI and P2PE

Card data is encrypted at the read head, so your network and OS stay out of scope for clear card data.

Shift battery and dock

A hot-swap pack per terminal and a multi-bay dock, so a charged battery is always ready on the floor.

Scan and stock

The imager is wired to your inventory on day one, so price checks and stock lookups work from first sign-in.

Spares and swap

One sealed chassis across the fleet means a shared spares pool and a two-minute battery or unit swap, not a repair queue.

“We put fourteen of these on the floor for the winter peak and the queue never reached the fixtures once. A colleague takes the payment where the customer is standing, and a dropped unit just kept trading.”
Head of store operations, fashion retail
Under the hood

Take the payment, read the item.

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Payments

Chip, contactless and wallets

The reader is PCI-PTS 6.x approved and certified to EMV Level 1, 2 and 3, so it takes chip and PIN, contactless and mobile wallets under one acquirer certification. Contactless covers Visa, Mastercard, Amex, Apple Pay and Google Pay, with the tap-to-approved path under a second. Point-to-point encryption encrypts the card at the read head, so clear card numbers never reach the operating system, the app or your network. Refunds, partials, tips and gratuity all run on the same head.

Imagery in production
Scanning

A dedicated 2D imager

A hardware imaging engine, not the front camera, decodes 1D and 2D barcodes, QR and codes that are damaged, curved or under shrink wrap. It focuses and reads to 40 cm with a wide aiming field and aim assist, at the pull of a side trigger, in well under a second. It works in gloves and in a chilled aisle where a touchscreen scan will not. Every read hits inventory live for price, stock and location.

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Accessibility

Payments everyone can make

PIN entry meets accessibility guidance for cardholders who cannot see the screen. A tactile locator and a headphone jack drive audio-guided PIN entry, so a customer enters a PIN privately without staff assistance. On-screen contrast, text scaling and a distinct tactile 5 key follow the same guidance, and the flow is validated against EN 301 549.

The payment and scan path, at a glance

PCI-PTS 6.x Approved reader
< 1 s Tap to approved
40 cm Scan range, 2D
P2PE Encrypted at the head
Engineering questions

On payments.

Is card data ever on the device or our network?

No. Point-to-point encryption encrypts the card at the read head, so clear card numbers never reach the operating system, the app or your Wi-Fi. Your environment stays out of scope for clear cardholder data, which keeps your PCI-DSS assessment small.

Which acquirers and schemes are supported?

The reader is EMV L1 to L3 certified and works with the major UK and EU acquirers. Contactless covers Visa, Mastercard, American Express, Apple Pay and Google Pay. We certify the terminal against your acquirer as part of the rollout.

Can a customer who cannot see the screen enter a PIN?

Yes. A tactile locator and audio guidance over a headphone jack walk a cardholder through PIN entry privately, without staff seeing or assisting. The flow follows accessibility guidance and is validated against EN 301 549.

Specify it with us

Certify it to your acquirer.

We map the payment path to your acquirer and PSP and run the certification with you. Bring your schemes and we will confirm the terminal build.

Talk to engineering OEM & ODM
Tested to
1.8 m Drop to concrete, all faces
IP65 Dust tight, rain resistant
810H MIL-STD test method
-10 to 50 C Operating temperature
Built for the floor

Made to be dropped.

The parts that decide whether a terminal survives a shift.

Body and seal

Sealed and armoured

A magnesium frame in an over-moulded elastomer bumper, sealed to IP65 against dust and rain and tested to MIL-STD-810H, including 1.8 m drops to concrete on every face and a tumble cycle.

Display

Readable and glove-ready

A 6 inch chemically strengthened glass display, bright enough to read in shop-window daylight, with a touch mode that works through gloves and after a rain shower.

Battery

Hot-swap shift pack

A shift battery lasts a 12 hour day, and an internal reserve holds the open transaction for up to 60 seconds while a colleague clips in a fresh pack. A flat battery costs a swap, not a lost sale.

Why it matters

Swaps, not spares runs.

Most handheld fleets do not die from one dramatic drop. They die from a slow bleed: a phone-and-sleeve setup that cracks in a month, a battery that fades to a half-day by week six and strands a colleague mid-transaction, and a repair pile that quietly shrinks the working fleet before the next peak. The rugged body ends the first problem, because a 1.8 m drop to concrete is a design case, not an accident. The hot-swap shift pack ends the second, because a fading battery is a two-minute swap from the dock, not a terminal out of service. And because one sealed chassis runs the whole range, a store keeps a single small pool of spare bodies and batteries instead of a drawer of dead phones. The result is a fleet that is still all on the floor when the Saturday rush arrives.

“The old setup was consumer phones in rubber cases. We were replacing cracked screens every week and a dead battery meant a colleague walked off the floor. These just do not come back to the bench.”
Retail IT manager, grocery
Fleet management

One console, every terminal.

A store cannot run an imaging bench, and head office cannot visit every site. Every terminal enrolls itself, locks to the POS app and reports in, so one team runs a fleet across every branch.

Rollout

From box to floor.

  1. Enroll

    A terminal powers on, joins Wi-Fi and enrolls itself to your console with zero-touch, no per-device imaging.

  2. Lock

    It pulls its CalyOS Embedded build, locks to your POS app in kiosk mode and encrypts its storage.

  3. Join

    It joins your Wi-Fi and certifies to your acquirer, so it can sell from first sign-in.

  4. Watch

    Battery health, app version, location and payment status report to one console, so head office sees the whole fleet.

The difference

Managed, not improvised.

Calyraen handheldPhone and card sleeve
Card data P2PE, out of scope for clear card data Card app on a general-purpose phone
Drop survival 1.8 m to concrete, design case Cracked screen in weeks
Battery Hot-swap, session held on swap Flat mid-transaction, re-login
Scanning Dedicated 2D imager, glove trigger Front camera, hunts and fails
Provisioning Zero-touch, kiosk-locked Per-device setup, unlocked OS
Fleet view One console, health and version No central view
Management and security

Run the fleet.

One console

Visible

Every terminal reports battery health, OS and app version, location and payment status to one console. Push an update or a price file to a store or the whole estate, and see which units took it.

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Locked build

CalyOS Embedded is kiosk-locked to the POS app with full-disk encryption, so a lost terminal is a brick, not a breach.

Remote update

Push OS and app updates by store or estate, out of trading hours, and confirm every unit took them.

Health and battery

Battery cycle count and health surface early, so a fading pack is retired before it strands a colleague.

Zero-touch enroll

A replacement terminal enrolls and locks itself, so a store swaps a unit without a call to IT.

Specify it with us

Plan the rollout.

Tell us your branch count and POS software and we will size the fleet, the docks and the spares pool. We stage every terminal before it ships.

Talk to engineering OEM & ODM
Resources

Read the detail.

Briefs, standards and real deployments. Open one for the specifics.

Brief
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Payments and PCI brief

How card data stays out of scope

PDF, on request P2PE and PCI-DSS scope 8 pages
Brief
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Payments and PCI brief

How card data stays out of scope

PDF, on request P2PE and PCI-DSS scope 8 pages

How point-to-point encryption keeps clear card data off your operating system and network, what that means for the size of your PCI-DSS assessment, and how we certify the terminal to your acquirer. Includes the EMV certification levels, the contactless schemes supported and the accessible PIN-entry flow. Written for a retail IT and finance audience, not a card-scheme specialist.
Standards
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Ruggedness and battery

What MIL-STD-810H and IP65 mean here

PDF, on request Drop, seal and battery methods 6 pages
Standards
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Ruggedness and battery

What MIL-STD-810H and IP65 mean here

PDF, on request Drop, seal and battery methods 6 pages

The exact test methods behind the 1.8 m drop, the tumble cycle and the IP65 seal, and how the hot-swap shift pack holds an open transaction for up to 60 seconds. Includes operating temperature range, display strength and the glove and wet-touch modes. Use it to compare like for like against a consumer device in a rugged case.
Use case
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Line-busting at a winter peak

14 terminals, one fashion chain

PDF, on request Queue, sales and uptime data 5 pages
Use case
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Line-busting at a winter peak

14 terminals, one fashion chain

PDF, on request Queue, sales and uptime data 5 pages

A fashion retailer put fourteen handheld terminals onto the floor for the winter peak. Queues stopped reaching the fixtures, colleagues took payment where the customer stood, and dropped units kept trading. The brief covers the fleet setup, the dock and battery rotation, and the measured effect on queue length and conversion. Attribution is by role and sector, not a named store.
Use case
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Stock on the move

Scan, price and click-and-collect

PDF, on request Grocery and general retail 5 pages
Use case
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Stock on the move

Scan, price and click-and-collect

PDF, on request Grocery and general retail 5 pages

How the 2D imager and live stock lookup replace a walk to a back-office PC: price checks on the aisle, stock and branch lookups for a customer, click-and-collect picking and goods-in receiving on one device. Covers the imager range, the glove trigger and how scans hit inventory live. Written from grocery and general-retail deployments.

What the evaluation pack contains

4 Briefs and use cases
PCI Payments and scope note
810H Rugged test methods
1 Fleet console demo
Request the files

Get the pack.

We send the datasheets, the standards notes and the deployment briefs on request, and we can set up a fleet console demo.

Handheld terminal datasheet Datasheet PDF, on request Payments and PCI brief Brief PDF, on request Ruggedness and battery note Standards PDF, on request
Specify it with us

Put one in your hand.

Tell us your store count and POS software and we will send an evaluation unit staged to your setup. Drop it, scan with it, take a test payment.

Talk to engineering See all solutions