Guides for everyone
The manuals are public and stay public. What our bench can read, you can read.
Commitments
A repair should not need us.
We put the service manuals online and sell the same parts our own technicians reach for. If you want to fix your machine yourself, or hand it to a shop down the road, nothing stands in the way.
The commitment
You own the machine, and the fix.
When you buy a computer from us, it stays yours to keep working. That means more than a warranty card. We publish the service guides that sit on our own bench, and we sell the exact parts our technicians fit, at the price they pay. A repair is not a secret we hold over you. If you can follow a guide and turn a screwdriver, the machine is yours to open.
Two things, kept open.
Imagery in production
Manuals
The guide, free to read
Every repair guide we write for our own bench is published for you as well. Step by step, in plain language, with the photos our technicians use. No login, no fee, and no chapter held back for the professionals.
Imagery in production
Parts
The same part, the same price
The board, the battery, the fan, the panel. We sell the components our technicians fit, and we sell them to you or your local shop at the price we pay. Parts are not tied to a serial number, so a replacement works the moment it clicks in.
Built to be opened.
Standard screws, labelled connectors, and room to get your hands in. Memory, storage and the battery come out with tools most people already own. Nothing inside is glued shut to keep you out.
Imagery in production
Inside a Calyraen desktop, side panel removed.
Find it, order it, fix it.
Most repairs are shorter than the wait for a courier. Here is the whole process, with us out of the way.
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Find the part and the guide
Look up your machine and the guide for the exact fix comes with the parts list beside it. You know what you need before you order anything.
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Order the part, from us or a shop
Buy the component from our parts store, or take the list to a repair shop you trust. Either way the price is the same one we pay.
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Do the fix, or hand it over
Follow the guide at your own bench, or let a third party do it. The machine boots straight back up and asks no questions about who held the screwdriver.
Three rules we will not bend.
Repairability is a promise, not a feature we can quietly drop later.
Parts at cost, to anyone
No markup for outsiders, no locked components, no serial-number games.
Available long after launch
We keep parts in stock well past the point we stop selling the machine, so an older one stays fixable.
See all commitments“A machine you cannot open is one you only rent. We would rather sell you one you truly own.”
Asked and answered.
Where do I find the manual for my machine?
Every current machine has its service guides published online, sorted by model and by the kind of fix. If you cannot find yours, ask us and we will point you straight to it.
Do I have to buy parts from Calyraen?
No. Buy them from us if that is easiest, or take the parts list to any shop. We price components the same for everyone, so there is no penalty for going your own way.
I am not technical. Is this really for me?
The guides are written for a careful beginner, not only for trained technicians. Plenty of repairs are one screwdriver and a bit of patience. When a fix is genuinely tricky, the guide says so, and a person on our team will talk you through it.
What if I make it worse?
Call us. Trying a repair yourself does not put you on your own. If a fix goes wrong, our technicians pick it up from wherever you got to, and unrelated warranty cover stays intact.
Keep reading
The rest of the record.
Back to the full list of commitments, or the research and the work that sits behind them.