Real help by ticket
Open a ticket for setup, how-to questions, or anything that isn't behaving. A person on our team answers, not a script.
Contact support
Support
What comes included when you buy from us.
Every Calyraen device comes with help you don't pay extra for. Here is what that covers.
The short version
Help is part of the price.
Support shouldn't be a separate purchase. When you buy a Calyraen device, a few things come with it and cost nothing more.
You reach a real person by ticket for setup questions, how-to help, and anything that isn't working the way it should. Software updates and security fixes are included for the life of the product. And if a device arrives faulty or fails under warranty, we handle the repair or the replacement.
There is no support plan to buy before you can get a straight answer. Paid options exist for teams that want faster response times or someone on-site, but the basics are always in the price.
Included with every machine.
Three things you get the day it arrives, at no extra cost.
Updates that keep coming
Software updates and security fixes are included for as long as we make the product. You never pay to stay current.
Warranty, sorted
If a device shows up faulty or fails under warranty, we take care of the repair or the replacement. You are not left chasing it.
Getting help, step by step.
No plan to buy first, no queue that resets. Here is how a question turns into a fix.
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Open a ticket
Tell us what is going on, in your own words. Setup, a how-to, or something that stopped working, it all goes to the same place.
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A real person reads it
Someone on our team picks it up and answers. If we need more detail, we ask plainly, and we don't hide behind a form.
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We stay until it works
We don't close a ticket because a clock ran out. It stays open until the thing you asked about is actually sorted.
“Support should never be a separate purchase. If you bought the machine, the help that keeps it running is already yours.”
Imagery in production
No upsell
No upsell to get a straight answer.
You will never be told to buy a plan before we help you. The basics come with the device, and a person answers whether you own one machine or forty.
Talk to supportWhat is included, what is extra.
Imagery in production
Always in the price
The basics, for everyone
Help by ticket, updates and security fixes for the life of the product, and warranty repair or replacement. None of it costs more than the device itself.
See what support coversImagery in production
For bigger teams
Paid options, if you want them
Some teams want faster response times or someone on-site. Those are add-ons you can choose, never a gate in front of a straight answer.
Asked and answered.
Do I have to buy a support plan?
No. Help by ticket comes with every device. Paid plans add faster response times or on-site cover, but you never need one to get an answer.
How long are updates included?
Software updates and security fixes are included for the life of the product, at no extra cost.
What if my device arrives faulty?
Tell us and we handle it. A faulty device, or one that fails under warranty, means we sort out the repair or the replacement for you.
Where can I read the full detail?
The complete breakdown lives on the support pages. It lists exactly what is included and what the paid options add.
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