Support should not be a separate purchase. When you buy a Calyraen device, a few things come with it at no cost.

You can reach a real person by ticket for setup questions, how-to help, and anything that is not working the way it should. Software updates and security fixes are included for the life of the product. If a device arrives faulty or fails under warranty, we sort out the repair or replacement.

There is no upsell to a support plan to get a straight answer. Paid options exist for teams that want faster response times or on-site cover, but the basics are always part of the price.

The full breakdown is in what support is included.