Guides & documentation

What support is included

Calyraen includes support at no extra cost: the help centre and guides at /support, support tickets you can track in your account, a community forum, and product documentation.

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How do I get drivers and firmware updates?

Drivers and firmware arrive through Calyraen OS updates; for a specific file, open a ticket.

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What is the Calyraen Creators platform?

Calyraen Creators is a separate Calyraen platform for creators, with its own sign-in and pages apart from the main store.

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What is the Calyraen Sellers platform?

Sellers is a separate Calyraen platform made for people who sell online, with its own sign-in and account.

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Can my business order in bulk or work with Calyraen on OEM or ODM?

Calyraen is open to bulk orders and OEM or ODM builds; see the OEM/ODM page, then open a Sales or Partnerships ticket.

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Set up your new Calyraen PC

Set up a new Calyraen PC step by step: unbox, power on, run Calyraen OS first-run setup, connect Wi-Fi, sign in, move your files, and install updates.

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Choosing the right Calyraen system

Match Calyraen's Stratus laptops, Vantage desktops, Atlas workstations, and Forge servers to what you do, then compare specs on /products.

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Reset or reinstall Calyraen OS

How to choose between resetting and reinstalling Calyraen OS, back up first, run recovery, and set your machine back up afterward.

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Keep Calyraen OS up to date

How to keep Calyraen OS current: why updates matter, how automatic updates work, checking manually, and restarting to finish.

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Back up your files

Simple backup habits for Calyraen OS: where to keep copies, how to back up before a reset, and how to check your backup actually worked.

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Check your order status

Sign in at /login and open /account to view your Calyraen orders, learn what common order statuses mean, and find where confirmation emails come from.

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Change or cancel an order

How to request a change or cancellation on a Calyraen order by opening a support ticket, and what details to include.

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Start a return or warranty claim

How to begin a Calyraen return or warranty claim by opening a support ticket, what details and photos to have ready, and what happens after you submit.

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What happens if my Calyraen product has a problem?

How to report a problem with your Calyraen computer by opening a support ticket with your order and serial number.

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Manage your account

How to find your Calyraen account, update your profile and email, change your password, sign out of other devices, and keep your login secure.

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Find your invoices and receipts

Find, view, and download your Calyraen invoices and receipts from your account, update your billing details, and get help with a billing question.

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What does Calyraen do?

Calyraen designs and builds its own computers (Stratus, Vantage, Atlas, Forge) and its own operating system, Calyraen OS.

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How is Calyraen different from other computer makers?

Calyraen designs its own computers and its own operating system together in-house, instead of assembling other companies' parts.

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What is the Calyraen Foundation?

The Calyraen Foundation is Calyraen's non-profit arm, working on education, online safety, and health.

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Is Calyraen hiring?

Open roles are posted on the Calyraen careers site when available; check there for current listings.

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How do I contact Calyraen?

Open a support ticket at /support to contact Calyraen, and sign in first to track replies in your account.

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What's the difference between Stratus, Vantage, Atlas and Forge?

Stratus are laptops, Vantage desktops, Atlas workstations, and Forge servers; compare them all at /products.

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Are Calyraen computers in stock right now?

Calyraen computers are currently out of stock, but you can browse the full range at /products and ask Sales about availability via a support ticket.

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Which operating system do Calyraen computers run?

Calyraen computers run Calyraen OS, the operating system Calyraen builds for its own machines across the whole lineup.

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Can I customize or build a Calyraen system to order?

How to request a custom or volume Calyraen build: browse /products, then open a Sales or Partnerships ticket at /support.

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How do I compare models and specs before buying?

Compare Calyraen models by opening each product page under /products, where the processor, memory, storage, and ports are listed.

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What is Calyraen Bank & travel?

Bank & travel is the Calyraen division for money and getting around, covering Verda banking, Vela Air, Dash, and Ventures.

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What is Calyraen Entertainment?

Calyraen Entertainment is the group's media and entertainment division; see /entertainment.

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What are Calyraen Solutions?

Solutions is the Calyraen division for businesses and organisations; see /solutions or open a ticket at /support.

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How do I get help with Bank & travel?

Check the /bank-travel page, then open a ticket at /support; sign in at /login for account matters.

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How do I get help with Calyraen Labs?

Calyraen Labs is early and experimental; see /platforms/labs, then open a ticket at /support.

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How do I get help with Entertainment?

Visit /entertainment for the division overview, then open a ticket at /support; sign in at /login for account questions.

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How do I talk to the Solutions team?

See /solutions, then open a ticket at /support and choose Sales or Partnerships.

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How do I get help with the Creators platform?

Creators is a separate Calyraen platform; sign in there, or open a ticket at /support for help.

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How do I get help with the Sellers platform?

Sellers is Calyraen's platform for selling online; visit /platforms, sign in on the platform, or open a ticket at /support.

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How do I contact the Calyraen Foundation?

See the Foundation page at /foundation, then open a ticket at /support for any questions.

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